For the convenience and service of all those who wish to buy from our online store, the following payment methods are available:
- By charging your CREDIT or DEBIT CARD. Our store does not process or store any credit card information. All credit or debit card transactions are performed in Alpha Bank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.
- By BANK DEPOSIT in one of the following bank accounts. In the reason for the deposit, please always put first the number of your order, then your last name and then your first name. Attention: When the deposit is made by any other bank, Greek or foreign, upon completion of the transfer please choose all the costs of the remittance to be borne by you.
All payments made using a card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Εncryption is a way of encoding information until it reaches its specific recipient, who will be able to decode it using the appropriate key.
You can make your deposit in the following accounts:
ALPHA BANK:
- SWIFT / BIC: CRBAGRAA
- IBAN: GR 29 0140 6230 6230 0200 2022 496
- BENEFICIARY: KAN GEORGIA - KAN RAYMONT GENERAL PARTNERSHIP
EUROBANK:
- SWIFT / BIC: ERBKGRAA
- IBAN: GR 07 0260 3620 0000 1020 0909 376
- BENEFICIARY: KAN GEORGIA - KAN RAYMONT GENERAL PARTNERSHIP
PIRAEUS BANK:
- SWIFT / BIC: PIRBGRAA
- IBAN: GR 83 0171 3600 0063 6014 7745 034
- BENEFICIARY: KAN GEORGIA - KAN RAYMOND GENERAL PARTNERSHIP
- The prices of all our products include 24% VAT.
* Our store reserves the right to adjust prices without having to inform the consumer public.
* Customers outside the European Union are subject to any extra charges that may arise from differences in exchange rate, customs clearances, import duties, product restrictions and other local requirements for which our company bears no responsibility.
SHIPPING POLICY
Orders are shipped from our store in Santorini, Greece.
Within Santorini we can deliver on the same day with no cost.
Shipments to Greece for orders over 200 euros are free of charge with ACS or SPEEDEX.
Orders outside Greece are shipped with DHL.
Deliveries outside the EU are usually subject to customs clearance costs and import duties in the country of dispatch and are responsibility of the consignee.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Working days exclude Saturdays, Sundays and major public holidays.
When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.
On the day that your order will be delivered, please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your re-delivery. Undelivered orders will be returned to us after a period of one week. In this case, re-deliveries will be charged with additional shipping fees.
Www.noisantorini.com shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
* Additional charges may apply to remote areas. To secure your orders, there is no possibility of delivery to P.O. boxes.
GIFTS
During the checkout, you have the possibility to choose if you want your order, or some items in your order, to be sent as gifts with an extra charge of 3 euros.
You can choose between receiving the gift yourself or sending it directly to the recipient.
In case you receive it yourself, you will receive with your order a beautiful gift package. The invoice will be enclosed outside your order.
If you choose to send your gift directly to the recipient, please fill in the recipient's details in the “Shipping Address” during the checkout and you will be informed by email when the gift has been delivered. You can also write a personal message that will be included in your gift on a handwritten card. The order's invoice will be sent only to you by email.
In both cases, the recipient can change his gift with another product from our eshop.
*The prices of all our products include 24% of taxes.
RETURN POLICY
Want to make a return? No problem! You can do so and with free shipping on the first time. Make your return within 10 days from the day you receive your order. For a return to be made, it is necessary for the product to be well packaged and in excellent condition, with the special markings (tags) and the invoice of your purchase.
In case that you want to return your order for more than one time, you will be charged with all the shipping costs. Please find out about the cost.
IN CASE OF RETURN YOU HAVE THE OPTIONS:
- Pick another product through our online.
After finding the new product with which you want to exchange the one that you received, send us an email at info@noisantorini.com with the code of your order, the code of the product you received and the code of the new product you want to order.
Otherwise, call us at (+30) 2286022280. - Keep a credit.
Please let us know by mail at info@noisantorini.com about the return you want to make, by writing the code of your order and the code of the product you received. Otherwise, call us at (+30) 2286022280.
As soon as we receive back the product and check that it is in excellent condition, you will receive a mail certifying that you keep in our store a credit balance equal to the amount you paid when you purchased the returned product. This amount will be at your disposal for 12 months from the date that you returned the product. Please note that for a refund made more than once, the shipping costs will be deducted from the original amount.
PLEASE REMEMBER:
- If you wish to cancel the order that you have just placed, you should contact us by email at info@noisantorini.com or give us a call at(+30)2286022280, no later than 2 hours after placing your order. In case that the products have already been shipped, you will have to accept them, otherwise you will be charged with all the shipping costs until they are returned to our store.
- Some product images may differ in colour from the actual product due to different display of each
- In case tha tiny damage is found during the quality control of the returned product, the company will return the parcel back to the buyer or contact the buyer to resolve the Undesirable smells that may be borne by the return product will also be considered as damage.
- You can not return the product after the period of 10
- You are requested to try the shoes on a soft carpet or soft surface. Shoes that have abrasions or marks that show that they have been worn will not be accepted.
- We clarify that for hygiene reasons swimwear should be tested over your underwear.
- Swimwear returned with indications that they have been worn without underwear will not be accepted.
- Returns are not accepted on pre-ordered products.
- Returns are not accepted on products from non-EU countries.
- NOI SANTORINI reserves the right to refuse products that have not been sent in accordance with our return policy. In case of unacceptable returns, the products will be returned to the shipping address of the original order.
OUR ADDRESS IN WHICH YOU CAN SEND THE PRODUCTS FOR RETURN IS:
NOI
FIRA
SANTORINI
POSTAL CODE: 84700
GREECE
PHONE NUMBER: (+30) 2286022280
All payments made using a card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Εncryption is a way of encoding information until it reaches its specific recipient, who will be able to decode it using the appropriate key.